Recommend ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.
1. Information We Collect
We collect information you provide directly to us, including:
- Your name, email address, and business details when you complete our enquiry form
- The name and contact details of clients you nominate for interviews
- Communications between you and our team
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, pages visited, and referring URL. This is collected via standard web analytics tools and cookies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiry and provide our services
- Schedule and conduct client interviews on your behalf
- Deliver completed video, written, and social assets to you
- Send service-related communications (not marketing, unless you opt in)
- Improve our website and service quality
3. Client Interview Participants
When you provide us with a client's contact details for the purpose of conducting a testimonial interview, you confirm that you have their permission to share their information with us. We will contact that person solely for the purpose of scheduling and conducting the interview. Their name, likeness, and words may appear in the deliverables we produce for you. We will obtain their consent directly before recording begins.
4. Sharing Your Information
We do not sell your personal information. We may share information with trusted third-party service providers who assist us in operating our business (such as cloud storage, video editing tools, or email platforms), under strict confidentiality obligations. We will not disclose your information to any other third party without your consent, except where required by law.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Interview recordings and transcripts are retained for a period of 12 months after delivery, after which they are securely deleted unless you request otherwise.
6. Security
We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. To make a request, contact us at hello@recommend.ltd. We will respond within a reasonable timeframe.
8. Cookies
Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.
10. Contact
If you have any questions about this Privacy Policy, please contact us at hello@recommend.ltd.